March 31, 2022

Am Law 100 firm Polsinelli is pleased to earn a coveted place in the 2022 Client Service A-Team Report by BTI Consulting Group. Leading corporate counsel consider Polsinelli a “Standout” in six activities that clients value most, consider most important, and have the most influence on hiring and rate decisions in driving superior client relationships.

Now in its 21st year of publication, the report assesses how law firms stack up in client service delivery, measuring 17 different client service activities – all of which corporate counsel agree drive the strongest relationships with law firms.

Polsinelli was awarded “Standout” status in six client service activities, including: 

  • Commitment to Help: Displaying a level of urgency and dedication to solving clients’ problems and helping them achieve success as individuals in their organizations.
  • Client Focus: Ability to deliver on clients’ targeted outcomes based on business goals, budgets, and risk tolerance.
  • Provides Value for the Dollar: Delivering more than clients expect and offering value in ways that matter most to clients.
  • Anticipates the Client’s Needs: Based on a complete understanding of the clients’ businesses, using experience to meet the undefined and unmet needs clients face.
  • Fields the Absolute Best Team: Assembles a team with good chemistry, industry knowledge and experience that understands the clients’ needs.
  • Meets Core Scope: Informs clients of the impacts on timeline and budget on a real-time basis.

The BTI Client Service A-Team 2022 draws on data collected in BTI’s ongoing Annual Survey of General Counsel. This year, more than 350 legal decision makers participated in in-depth interviews between January 2021 and January 2022. These legal decision makers included general counsel, chief legal officers, direct reports to general counsel, and others from large organizations with $700 million or more in revenue.


About Polsinelli

Polsinelli is an Am Law 100 firm with more than 950 attorneys in 21 offices nationwide. Recognized by legal research firm BTI Consulting as one of the top firms for excellent client service and client relationships, the firm’s attorneys provide value through practical legal counsel infused with business insight, and focus on health care, financial services, real estate, intellectual property, middle-market corporate, labor and employment and business litigation. Polsinelli PC, Polsinelli LLP in California.