Class actions and consumer claims challenging operational procedures and decisions create risk for both large and small operators. The claims target a wide variety of practices, including sale of damage waivers and other optional products, damage recovery charges, “junk fees,” telematics, data privacy and security, Americans with Disabilities Act, and toll programs. This session focused on what you can do to help prevent trouble before it shows up in the form of a lawsuit or consumer demand.

Examples of lawsuits involving many aspects of rental operations were reviewed, with key lessons learned from those proceedings highlighted.