At-Home Care Providers Face High-Stakes Learning Curves With Agentic AI

Greg Leighton discusses the risks and opportunities of adopting agentic AI in the home-based care industry. He cautions that autonomous AI tools can introduce significant operational and patient safety risks, particularly when used in clinical decision-making, and recommends that providers first gain experience with generative AI while addressing compliance concerns. Greg advises providers to take a measured approach to agentic AI adoption, focusing on appropriate use cases such as scheduling, billing, reimbursement management and other administrative functions.

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